“The first conclusions we draw from our successes and failures are typically wrong. Measuring the outcome without evaluating the process is deceiving." - Ed Catmull, Pixar
“Rules can simplify life for managers, but they can be demeaning to the 95 percent who behave well. Don’t create rules to rein in the other 5 percent—address abuses of common sense individually. This is more work but ultimately healthier." - Ed Catmull, Pixar